Privacy Policy

Privacy Policy
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information when you visit our website or interact with our services.
1. Collection of Personal Information
We may collect personal information including, but not limited to:

• Your name, email address, phone number, and postal address

• Information you provide when you complete forms, subscribe to newsletters, or contact us

• Website usage data such as IP address, browser type, and pages visited (via cookies or analytics tools)

We collect this information directly from you where reasonable and practicable, or automatically when you interact with our website.
2. Use of Personal Information
We use your personal information to:

• Provide services and respond to enquiries

• Communicate with you about updates, services, or promotional content (with your consent)

• Improve our website and services

• Comply with legal obligations

We will only use or disclose your personal information for the primary purpose for which it was collected, or for related secondary purposes that would be reasonably expected, or as otherwise permitted or required by law.
3. Disclosure of Personal Information
We may disclose your information:

• To service providers or contractors who assist us in delivering services (e.g. web hosting, email communications), under confidentiality obligations

• Where required or authorised by law

We do not sell or rent personal information to third parties.
4. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure storage systems

• Limited access by authorised personnel

• Regular security updates

Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee the security of your information.
5. Access and Correction
You have the right to request access to personal information we hold about you, and to request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading.
To request access or correction, please contact us using the details below. We will respond within a reasonable time and may charge a small administrative fee for access.
6. Cookies and Website Analytics
Our website may use cookies and other tracking technologies to enhance your experience and gather usage data. You can manage your cookie preferences through your browser settings.
7. Cross-Border Disclosure
We do not routinely disclose personal information to overseas recipients. If it becomes necessary to do so, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs.
8. Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate and respond promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.